Declarations in healthcare can be complex and time-consuming. Practice managers, like Jolanda van Straten of Zorggroep Zorroo, know this all too well. In this Bettr in Practice, Jolanda shares her experience with Bettr Finance. She tells how the software helps her handle declarations more efficiently, gain insight into financial processes, and how working with the Bettr Finance team makes her work even easier
“Bettr Finance makes our work so much easier”
Jolanda van Straten is practice manager at Zorggroep Zorroo, where she is responsible for the day-to-day support of four GP practices in the Oosterhout region. When Jolanda started working on declarations, she noticed that this was often a time-consuming process where money was regularly left behind due to faulty or non-optimal processes. ‘This was frustrating because it created extra work and sometimes even lost revenue for the GP practice or healthcare group.’
Since she started using Bettr Finance, that has changed. The process of processing claims now runs smoothly. ‘The system is clear and logically structured. Where I used to spend a lot of time manually checking and adjusting rejections, Bettr Finance helps me do that quickly and easily.’
The time she saves can now be spent on improving other processes within the practice. ‘Every month, we save a lot of hours of work. The software automatically signals rejections, making re-declarations much easier. We have more insight into our process and it is actually impossible to forget claims or make mistakes.’
Personal and approachable support
But it is not just the software itself that makes the difference for Jolanda. She stresses how valuable it is for her that she can always count on Bettr Finance’s support. ‘If I run into something, I know I will be helped quickly. The support is personal and approachable; I always get quick answers to my questions.’
For Jolanda, that quick support is important. ‘You never have to worry about being stuck with a problem. It gives peace of mind to know that I can contact the team at Bettr Finance directly if I have any questions and that there is always someone ready to help.’
The difference Bettr Finance makes in practice
Jolanda sees a big difference since switching to Bettr Finance. ‘It really works more efficiently and it has had a positive impact on the practices where I work as practice manager. We are in better financial shape and have a much better overview of our declarations. Where previously money was sometimes left lying around due to incorrect or late claims, we now know that everything is processed correctly.’
Bettr Finance has not only improved efficiency, but also the way Jolanda and her team deal with financial processes. ‘I now enjoy looking at the dashboard and keeping track of whether everything is green. It gives a satisfied feeling to see that we have the declarations in order, and that Bettr Finance supports us in this.’
Jolanda's recommendation for other practices
Jolanda recommends every practice to consider Bettr Finance as a solution for their claims processes: ‘I have already shown the system to a colleague, and she was convinced within a minute!’
Want to know how Bettr Finance can help your practice process claims more efficiently and gain more insight into your financial processes? Then request a free demo and discover the difference for yourself!
